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Integrated & Migrated Systems for Centralized Real-Time Data

Stericycle is a global services company. They provide highly specialized solutions serving healthcare organizations and commercial businesses of every size and shape. For almost 30 years, they have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, such as brand protection, solutions, environmental & sustainable solutions, patient & customer communication solutions, regulated waste management & compliance solutions, and secure information destruction. Stericycle acquired over 400 companies.

Industry

Environmental Services

Staff

6,000+ Employees

HQ Office

Bannockburn, Illinois

success story

Services Performed For Stericycle

  • Sales Cloud Implementation
  • Custom Cloud Implementation
  • Commissions Implementation
  • Salesforce Integration
  • Custom Components

Product Services Included

  • Salesforce Sales Cloud
  • Salesforce Custom Cloud
  • Access Commissions
  • Salesforce Einstein AI

challenges

Salesforce Challenges

Stericycle experienced the following Salesforce challenges.

  • Sales commission for LQ, SQ, and MQ teams was on the SQL database & accounting system making data difficult to access.
  • Commission logic needed to be restructured based on acquired data.
  • Sales team was not able to see accumulated commission when needed.
  • Commissions based on services sold couldn’t be accessed in a single report.
  • Reports and working hours needed to be consolidated.
  • Opportunity Stages were not differentiated by service.
  • System was not driving the process. The process was manual.
  • Too many systems to manage from acquisitions.

solutions

Salesforce Solutions

FormativGroup provided the following Salesforce Solutions to Stericycle.

  • Implemented Sales Cloud & Custom Cloud.
  • Created new sales commission structure based on LQ, SQ, and MQ teams, regions & customer tiers.
  • Created custom pages for better sales flow.
  • Defined new sales process with Opportunity Stages based on services.
  • Built custom components so the system drives the process in each stage by assigning tasks or next steps.
  • Created multiple reports.
  • Integrated with the billing system to retrieve data once payments are received.
  • Migrated and integrated multiple Salesforce instances from 8 acquisitions into a unified platform.
  • Restructured processes to enable productivity following system migration and acquisition integration.

results

Salesforce Results

Stericycle experienced the following Salesforce results with FormativGroup’s Consulting Services.

  • All commissions are being calculated real-time on Salesforce.
  • Sales process is seamless and fast across all services sold.
  • KPIs have improved now that the system is driving the process and alerting managers if the tasks are not completed as expected.
  • Data is accessible through real-time reports.
  • Data is synced real-time between Salesforce and the billing system.
  • Integrated and migrated systems from acquisitions are working seamlessly.
  • Reporting is real-time.
  • One process is implemented across all the business inherited from acquisitions.

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Awarded, Trusted & Proven to Deliver Salesforce Results

FormativGroup has been designing and delivering customized Salesforce solutions for organizations across every industry and size. Our proven track record of success and unwavering client satisfaction make us a trusted partner for your Salesforce transformation journey. When it comes to maximizing your Salesforce investment, FormativGroup is the team that helps you move forward with confidence.

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